Refund Policy
Table of Contents
1. Automatic Refund
If you've used less than 15% of your plan's calculation limit in a billing period, you automatically qualify for a full refund.
This is processed automatically when you cancel — no need to contact support. The refund is issued to your original payment method within 5–10 business days.
2. Manual Refund Requests
If you're unsatisfied with NurseTally for any reason, contact us within 7 days of your charge at [email protected] for a full refund. No questions asked.
3. Cancellation
Cancel your subscription anytime from your dashboard. When you cancel:
- ✓Your access continues until the end of your current billing period
- ✓No further charges will be made
- ✓You can re-subscribe at any time
- ✓Auto-refund check runs automatically at cancellation
4. Basic Plan ($3.99/month, billed annually at $47.88/year)
Since the Basic plan is billed annually at $47.88, refunds are calculated based on unused months if requested within 30 days of purchase. After 30 days, the auto-refund policy (less than 15% usage) applies at the end of each billing cycle.
5. Pro Plan Refunds
Monthly ($7.99/month)
Cancel anytime. No refund for the current month unless you qualify for the auto-refund (less than 15% usage) or make a manual request within 7 days.
Yearly ($76.70/year)
Prorated refund for unused months if requested within 30 days. After 30 days, the auto-refund policy applies.
6. How to Request a Refund
Via Dashboard: Go to Dashboard → Cancel Subscription. The auto-refund check runs automatically.
Via Email: Send your account email to [email protected] with the subject line "Refund Request."
7. Contact
Refund questions? Email [email protected].
Lava Focus Inc. · We aim to respond within 48 hours.